HELP

 

Contract support@parenthese.kr

Business Hours 10:30 - 18:00 (KST)
Monday - Friday

    Product
    FAQ

  • What should I do if the product is stained?

    When in contact with liquids, wipe off with dry cloth immediately or use commercial products, such as leather creams, to remove any stains. Certain types of food or ink that soak quickly may be difficult to remove.

    *DO NOT use wet tissues, acetone or other chemicals that will damage the leather; they may cause severe discoloration or damage. Please refer to the <Leather Maintenance> and <Handling & Care> section on the descriptions page.
  • The leather smells.

    Products made of natural leather will smell due to its inherent features. The smell usually goes away after a certain period of time, but it is also dependant on the environment or the date of production. (ie. products just after release) We recommend that you store the product in a dry place to get rid of the smell quickly.
  • Is gift wrapping service available?

    Gift wrapping service is currently unavailable. However, MUTEMUSE’s products are shipped in a soft, white cotton dust bag, and bags are additionally packaged inside a sleek white logo box.

    Order/Payment
    FAQ

  • What are my payment options?

    We accept paypal, Visa and MasterCard, JCB, Amex, UnionPay for all international orders.
  • Can I make changes in my order?

    Changes on orders can be made when the item is under ‘PREPARING PRODUCTS’ status. Orders CANNOT be modified once shipment is made. If you are not a member of the MUTEMUSE official website, please contact customer service via email with the following information.

    Email: support@parenthese.kr

    1.Name:
    2.Order number:
    3.Product ordered:
    4.Product to change:
  • I want to change the address.

    You may change your address when the item is under ‘PREPARING PRODUCTS’ status. Orders CANNOT be modified once shipment is made. If you are not a member of the MUTEMUSE official website, please contact customer service via email with the following information.

    Email: support@parenthese.kr

    1.Name:
    2.Order number:
    3.Product ordered:
    4.Address to change:
  • How do I cancel my order?

    You may cancel your order when the item is under ‘PREPARING PRODUCTS’ status. Orders CANNOT be modified once shipment is made. If you are not a member of the MUTEMUSE official website, please contact customer service via email with the following information.

    Email: support@parenthese.kr

    1.Name:
    2.Order number:
    3.Name of Product:
    4.Product to cancel:

    Shipping
    FAQ

  • Which postal service is used and how much is the shipping fee?

    We ship orders through DHL.
    Free International shipping on all orders over $200
    ($30 shipping fee on all orders under $200)
  • How long does shipping take?

    International shipping usually takes up to 7 business days once the item is shipped. However, shipping periods may depend on the schedule of the courier accordingly.
    *Orders CANNOT be cancelled due to delay.
  • How do I track my order?

    Tracking is available once you receive the tracking information via email.



    Check status of package
  • How does sales tax work?

    The recipient will be held responsible for international shipments, which may be subjected to import duties and taxes. Please be advised that these charges are levied by the destination country and we DO NOT have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and WILL NOT be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
  • An item is missing in my order.

    Please contact customer service via email with the form below WITHIN THE DAY you receive the delivery. Keep all contents of the original package(boxes, dust bags, tags, etc.) with you until you get further instructions. Products with any missing part of the original package will not be eligible for return or exchange.

    Email: support@parenthese.kr

    1.Name:
    2.Order Number:
    3.Product missing:
  • A wrong item was delivered.

    Please contact our customer service via email with the form below WITHIN THE DAY you receive the delivery. Keep all parts of the original package(boxes, dust bags, tags, etc.) with you until you get further instructions. Products with any missing part of the original package will not be eligible for return or exchange.
    * Instructions on shipping for returns will be notified.

    Email: support@parenthese.kr

    1.Name:
    2.Order Number:
    3.Product ordered:
    4.Product delivered:

    Exchange/Return
    FAQ

  • Can I make an exchange?

    ONLY damaged or defective items are eligible for exchange within 7 days of receipt. Damaged or defective items MUST be in their unused original condition. Shipping fee is covered ONLY on damaged or defective items.

    Please contact customer service with form down below BEFORE YOU DISPATCH THE PRODUCT. Confirmation will be sent afterwards. Any exchanges without an email request WILL NOT be accepted. * Instructions on shipping for returns will be notified.

    Email: support@parenthese.kr

    *Once the product has been dispatched, please send us the tracking number via email. Upon arrival, the product will be inspected for replacement with a new product.

    1.Name:
    2.Order number:
    3.Product to be exchanged:
    4.Reason for exchange:
    5.Images (required):

    Return address:
    Parenthese
    3rd Floor, 5, Hakdong-ro 7-gil, Gangnam-gu, Seoul (06156) Republic of Korea
    Tel: +8270-7720-1595

    Exchanges for any reason other than damages or defects are NOT accepted. You must return the item and re-order. Return forms MUST be completed via email within 7 days of receipt BEFORE you dispatch the product. Return shipping fee is NOT covered. Please send us an email form with the information down below.

    Email: support@parenthese.kr

    *Once the product has been dispatched, please send us the tracking number via email. Upon arrival, the product will be inspected for refund.

    1.Name:
    2.Order number:
    3.Product to be returned:
    4.Reason for return:
    5.Images (if necessary):

    Return address:
    Parenthese
    3rd Floor, 5, Hakdong-ro 7-gil, Gangnam-gu, Seoul (06156) Republic of Korea
    Tel: +8270-7720-1595

    *Precautions before dispatching products:

    Any products with damages or missing parts(box, dust bag, tags, etc.) WILL NOT be eligible for return. Defective products must also include all of the above. Any products damaged during the process of exchange will not be accepted. Please repackage the product exactly the way it came, in order to avoid any damage during delivery. Be advised that returns are accepted ONLY on orders purchased through the MUTEMUSE official website. You must follow the instructions above and be approved of your request by MUTEMUSE. Returns shipped to us without any prior notice are NOT accepted.
  • Can I return an item for refund?

    Returns are ONLY accepted within 7 days of receipt. You MUST send an email form BEFORE you dispatch the product. ONLY confirmed products are eligible for return. Please send us an email form with the information down below.
    * Round way shipping fee & relevant import fees will be deducted from your refund for change of mind returns.

    Email: support@parenthese.kr

    1.Name:
    2.Order number:
    3.Name of Product:
    4.Reason for return:
    5.Images (if necessary):

    Return address:
    Parenthese
    3rd Floor 5, Hakdong-ro 7-gil, Gangnam-gu, Seoul, Republic of Korea (06156)
    Tel: +8270-7720-1595

    *Once the product has been dispatched, please send us the tracking number via email. Upon arrival, the product will be inspected for refund.

    *Precautions before dispatching products:
    Any products with damages or missing parts(box, dust bag, tags, etc.) WILL NOT be eligible for return. Defective products must ALSO include all of the above. Any products damaged during the process of exchange will not be accepted. Please repackage the product exactly the way it came, in order to avoid any damage during delivery. Be advised that returns are accepted ONLY on orders purchased through the MUTEMUSE official website. You must follow the instructions above and be approved of your request by MUTEMUSE. Returns shipped to us without any prior notice are NOT accepted.
  • What are precautions on handling and care?

    Due to the nature of the design, restoration of any damage may be difficult. Please refer to the <Handling & Care> section on the descriptions page.